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[RESOLVED]Another DHL nightmare thread January 24, 2018

  1. TakeTori , Jan 24, 2018 :
    I'm deplorable, only I merely need to go my frustrations out of my system.

    I ordered a OnePlus 5T a couple of days ago. Information technology "manifestly" shipped pretty fast from Poland to Copenhagen, information technology's destination, and yesterday I was expecting it to be delivered as it arrived at the sorting facility very early forenoon, but the tracker didn't update the unabridged day and by the end of the 24-hour interval the delivery date had changed to yesterday "by the finish of the twenty-four hours" to "The Estimated Commitment Date is currently unavailable. Please attempt again subsequently." I googled this and panicked and raged a little over the amount of times this has happened to people in the past, feeling betrayed, ripped off and agape that my parcel was lost somewhere.

    Fast forward to this morn, and I call DHL. The woman on the phone explains to me that the phone is, in fact, not in Denmark AT ALL. It wasn't on the container from Poland that it SHOULD take shipped with. To this ane might wonder: why the **** don't you lot do annihilation nigh it immediately instead of waiting for me to call you! She told me she would begin an investigation in Poland immediately, but that I certainly wouldn't become the telephone today, much to my disappointment subsequently having promised it delivered yesterday. She was pretty rude, didn't apologize on behalf of her company's error, and now I'k left waiting for something that might have been lost or stolen in Poland. I payed a ******* premium in extra shipping fees to get "fast and secure delivery" in addition to the price of the phone, which isn't expensive merely it's heavy on my personal budget, and this is what I get. OnePlus doesn't desire to refund the premium shipping costs, I've asked.

    FIRST UPDATE: Phone has not been located in Poland. DHL will call me every bit presently every bit they take news from Leipzig.

    SECOND UPDATE: Apparently my phone was accidentally sent to a facility in Republic of mali, Westward Africa. Woopty doo. It should take been sent from Mali to my location. I don't know how long information technology'due south going to take. I wait to have more news tomorrow. I have updated the tracker to reflect this.

    THIRD UPDATE: The package has been processed in Bamako, Mali. I'thou just going to update this every time I see the tracker has updated.

    FOURTH UPDATE: The package has finally left Mali, on course towards Copenhagen I promise. With any luck it will get in at the sorting facility early morning.

    FIFTH UPDATE: The package has at present arrived at a sort facility in Paris. I'yard a little surprised that they didn't send information technology directly to Copenhagen. I'k not expecting to receive the parcel today.

    SIXTH UPDATE: The woman handling the example just called me to explicate that the DHL guys in Poland accidentally put my phone in the wrong container and was sent to Mali. This doesn't explain why it was scanned in Leipzig and Denmark and why it appears on the map in a tracking app where it seems to travelled FROM Denmark to Africa and back to Europe. Very fishy.

    Seventh UPDATE: My phone has been processed in Paris

    EIGHT UPDATE: Departed facility in Paris

    9th UPDATE: Package finally arrived in Denmark this morning and is with the carrier for delivery erstwhile today "by the stop of the 24-hour interval"

    TENTH AND FINAL UPDATE: So, I finally got the phone, and it's great. I really like it. Everything seems to be in order, the phone wasn't missing or anything, and the package didn't await like it had been opened or tampered with, though information technology did look a little dingy. I even got my coin back for the shipping, which was a huge surprise to me actually, so I'm really happy about that!

    So, my final words: Give thanks y'all to everyone who commented, helped me, showed sympathy and generally just agreed with the fact that this whole state of affairs has been completely ridiculous. For anyone considering buying a OnePlus 5T through the official website, I promise you see my thread, because you need to go in with "realistic" expectations of how your packet will be treated by DHL lol. If yous ask me it might even be easier to just buy it through your telephone company or some other retailer, unless you just actually want the phone for the cheapest cost possible. Fifty-fifty so, unless you absolutely MUST have tracking (and tracking is a good matter in case messed upwards things like this should happen) and so go alee and buy priority shipping, but don't expect information technology to necessarily bear witness up within the 1-three days promised, and don't be agape to mutter and claim your money back if information technology doesn't. I expect the package volition show up on time in most cases, but I was very unlucky, and apparently I'm not the just 1.

    Friday, Jan 26, 2018 Location Time Piece
    18 Pending collection past recipient as requested COPENHAGEN - Kingdom of denmark 11:52

    17 With delivery courier COPENHAGEN - DENMARK 07:34
    1 Piece

    16 Arrived at Sort Facility COPENHAGEN - Kingdom of denmark COPENHAGEN - DENMARK 04:51
    1 Piece

    15 Departed Facility in BRUSSELS - Belgium BRUSSELS - Kingdom of belgium 03:12
    ane Slice

    Thursday, Jan 25, 2018 Location Fourth dimension Piece
    14 Processed at BRUSSELS - Belgium BRUSSELS - Kingdom of belgium 22:10

    Th, January 25, 2018 Location Fourth dimension Piece
    13 Departed Facility in PARIS - France PARIS - French republic 13:08

    Thursday, Jan 25, 2018 Location Time Slice
    12 Processed at PARIS - France PARIS - FRANCE 11:58

    Th, January 25, 2018 Time & Location
    11 Arrived at Sort Facility PARIS - FRANCE 09:01 PARIS - French republic

    Wednesdayay, January 24, 2018     Location Time Slice
    x Departed Facility in BAMAKO - Republic of mali BAMAKO - MALI 22:12

    Wednesday, Jan 24, 2018 Location Time Slice
    9 Processed at BAMAKO - MALI BAMAKO - Mali eighteen:27

    Wednesday, January 24, 2018 Location Fourth dimension Piece
    8 Shipment arrived at incorrect facility. Sent to correct destination BAMAKO - MALI 15:28
    i Piece

    Tuesday, Jan 23, 2018 Location Fourth dimension Slice
    vii Arrived at Sort Facility COPENHAGEN - Denmark COPENHAGEN - DENMARK 05:38
    1 Piece

    six Departed Facility in LEIPZIG - GERMANY LEIPZIG - Federal republic of germany 03:46
    1 Piece

    5 Processed at LEIPZIG - GERMANY LEIPZIG - GERMANY 01:51
    one Piece

    Monday, January 22, 2018 Location Time Slice
    4 Departed Facility in SZCZECIN - POLAND SZCZECIN - POLAND 19:54
    1 Piece

    3 Processed at SZCZECIN - POLAND SZCZECIN - POLAND nineteen:53
    1 Piece

    2 Arrived at Sort Facility SZCZECIN - POLAND SZCZECIN - POLAND xix:39
    1 Piece

    one Shipment information received SZCZECIN - POLAND 13:34

    A look at the insane distance my telephone has travelled on its long and backbreaking journey

    [​IMG]

    Last edited: Jan 26, 2018
  2. TakeTori , January 26, 2018 :
    And so, I finally got the phone, and it'south not bad. I really like information technology. Everything seems to be in club, the phone wasn't missing or anything, and the packet didn't look similar it had been opened or tampered with, though it did expect a niggling dirty. I fifty-fifty got my money back for the aircraft, which was a huge surprise to me actually, then I'm really happy virtually that!

    And then, my final words: Thank you to anybody who commented, helped me, showed sympathy and generally simply agreed with the fact that this whole situation has been completely ridiculous. For anyone considering buying a OnePlus 5T through the official website, I hope you run across my thread, because yous demand to go in with "realistic" expectations of how your bundle will be treated past DHL lol. If you ask me it might even exist easier to merely buy it through your telephone company or another retailer, unless you just really desire the phone for the cheapest price possible. Even then, unless you absolutely MUST have tracking (and tracking is a adept affair in case messed up things like this should happen) and so go ahead and buy priority shipping, but don't look it to necessarily show up within the 1-three days promised, and don't exist afraid to complain and claim your money back if it doesn't. I await the package will prove upwardly on time in most cases, simply I was very unlucky, and apparently I'm not the just ane.

    I recorded an unboxing of the bundle and I'll probably put it up on YouTube and post information technology here soon.

  3. izzykasha , Jan 24, 2018 :
    log a support call get your limited delivery money back as a start pace providing the information above.

    Frustrating indeed

  4. TakeTori , Jan 24, 2018 :
    Practise you have the phone? If they find the package is lost, do yous think it'due south worth it to enquire OnePlus to send me one more? I actually, really, really, really want this phone, maybe even more than than I would want a Pixel two, which I tin't even afford, merely I accept lost a lot of faith in their option of carrier and I don't feel confident that they are actually capable of delivering a device to me. I accept never, ever, in my entire life, had a packet I've ordered become lost in the process, and with my first time with DHl, they lose information technology

    I'one thousand considering canceling this club and ownership a Pixel ane from within my country, but I don't know if it's worth information technology.

    Besides, what do you hateful with "log a support phone call" ? OnePlus doesn't have a phone service as far as I'm aware.

  5. izzykasha , Jan 24, 2018 :
    I am going to assume DHL notice your telephone and deliver information technology in the adjacent 24-hour interval or so.

    if this is the case you volition accept your phone, it will merely be delivered tardily.

    yous have suggested you paid for fast delivery so my respond to you was log a oneplus support call if you desire to get this coin dorsum from them equally the phone has not arrived within the the faster delivery timescale.

  6. TakeTori , Jan 24, 2018 :
    Unfortunately I don't share your optimism, only I'thou waiting for their update on Leipzig so there is still a chance.

    I chatted with OnePlus support and the person told me that he couldn't refund the shipping. I assume they're going to tell me the aforementioned the next fourth dimension I ask, no matter how much I insist. Merely I am going to insist. You say "log a support phone call", though, and they don't take telephone support.

  7. sthEn , Jan 24, 2018 :
    log the chats then. Information technology's even easier :)
  8. BrainsCollector , Jan 24, 2018 :
    If you won't receive phone in a week, open dispute in PayPal and you will get your money back. PayPal is known for fair treating customers in such cases.

  11. SoniaB
    Head Moderator, Community Hero 2020 Head Moderator Jan 24, 2018

    SoniaB , Jan 24, 2018 :
    @TakeTori So far it seems yous have simply spoken to DHL?
    If so, open a ticket with OnePlus support and PM me your support ticket number.
    I tin escalate to OnePlus CS and come across if the logistics team can advise further

    Edit: looking at the packet log history, information technology appears that it did reach DHL Copenhagen since its been scanned at that location.

  12. TakeTori , Jan 24, 2018 :
    Hello, Sonia. Thanks for taking your time to respond. Its nice to have a moderator assistance me with the instance.

    You say the following: "Then far it seems you have but spoken to DHL?". To that I have to say, delight read my OP again thoroughly: "OnePlus doesn't want to refund the premium shipping costs, I've asked" - it's before the edit at the cease of the OP. And further down, in response to Izzykasha, I write: "I chatted with OnePlus support and the person told me that he couldn't refund the shipping. I assume they're going to tell me the same the next time I ask, no affair how much I insist. Simply I am going to insist." - I have not chatted with OnePlus since then, but I still experience that the extra coin I payed for fast and secure shipping has gone to waste, and I will demand for that coin to be refunded.

    Secondly, you quote my tracker which says that the packet was scanned in Denmark, simply again, if you read my post carefully I say: "Fast forrard to this morning, and I call DHL. The woman on the phone explains to me that the phone is, in fact, not in Denmark AT ALL. It wasn't on the container from Poland that information technology SHOULD accept shipped with. " - so no, it can't take been scanned in Denmark if what the woman says is true. I realise that it's odd, and I don't understand how something like this can happen. Simply I now have further show to support this fact, every bit my tracker finally updated today at 15:28:

    Wednesday, Jan 24, 2018 Location Time Slice
    viii Shipment arrived at incorrect facility. Sent to correct destination (BAMAKO - Republic of mali 15:28)
    ane Piece

    The phone arrived in ******* Mali. I know, right?! How do yous botch something that badly?! And when I called DHL again at 16:30, an hr the tracker was updated, the guy didn't tell me this (I was out walking) and just told me to look for the woman in charge of my instance to contact me tomorrow. Just how lazy can y'all be???

    Frustrations bated, if I'g to believe this little update, the package is finally on it's fashion. From Africa, granted, and yes information technology seems suspicious, simply we'll see what happens tomorrow. I exercise non have a ticket number with OnePlus as I don't believe starting a conversation gives you something similar that, simply honestly no affair what the tracker says I have lost all conviction in DHL, and so I call back I'll start a instance, get a ticket and give it to you.

  13. aris , January 24, 2018 :
    Sorry to hear almost the troubles. I hope you go your phone and some compensation for that mistake.
  14. allisterr , January 24, 2018 :
    Lol Republic of mali. I retrieve Oneplus need to finish using DHL in Europe. I've seen countless comments on their Facebook page likewise. Horror stories indeed.

    Go along us updated when you go your parcel and hopefully refund for shopping costs. This is definitely non fast shipping.

    Hopefully you get your device soon.

    Proficient luck

  15. idkwhoiam322 , Jan 24, 2018 :
    Good luck human, I hope your issue is sorted out, that's really messed up from DHL.
  16. jonathanlyng , Jan 24, 2018 :
    well if their grammar is correct, DHL considered the Copenhagen center to exist the incorrect destination and the Bamako eye to be the correct one. (there is a catamenia between the 2 phrases.
    (Some guy probably saw 1+ on the box and sent it to friends then they could share the spoils. Either DHL is faster than those guys, either your phone will before long be in some shop in Bamako, sold for twice the cost (as many brands do not sell in many African countries, their value goes upwards).
  18. TakeTori , Jan 24, 2018 :
    What the heck. I call back I get information technology at present. I didn't understand information technology earlier. Information technology'southward in Mali at present, just it wasn't sent there by accident. That phone is not coming back. I'm going on the chat with OnePlus immediately. I'm logging it this fourth dimension.
  19. idkwhoiam322 , January 24, 2018 :
    Don't frighten him dude!
  20. jonathanlyng , January 24, 2018 :
    he is going to get a 5t Either his original i, either DHL will finance it. All I'm saying is a package cannot get from Copenhagen to be delivered in the local surface area to being sent to Bamako by mistake. It has to be a deliberate move by a handler. local packages and transit packages do not follow the aforementioned path in the facility. what's more: EU internal packages and imports/exports from European union are non treated the aforementioned way (mainly due to duties and costums wanting to have a look), this is why 1+ uses a shine facility to send phones within the EU.
  21. TakeTori , Jan 24, 2018 :
    I'm not frigthened. I'g angry, only I'm confident that I will at least become my money back, worst case scenario. In fact, this situation has become and so ridiculous that information technology's about funny to me now and I'm kind of enjoying information technology lol. I'm one-half joking, but yous have to admit that this will make a dandy story.

fisonbobjespat.blogspot.com

Source: https://forums.oneplus.com/threads/resolved-another-dhl-nightmare-thread.760934/